Yes. You read that right.
We received a phone call that our pedi no longer wanted the triplets as patients anymore.
I am totally not kidding.
Here's what happened:
We took the babies to their 6-month well-child visit last week. We waited 45-minutes to see the doctor, which we are used to, it's the same anywhere you go.. So the doctor looks over all the babies, asks us questions, if we have any concerns etc. He spent about 10-15 min with each baby. He told us they look great, they're gaining and growing great, and that "you can't even tell that Elijah was a preemie!"
So we were sent on our merry way, with big thumbs up from the dear old doc. (well..he's not old. He's in his 30's...only been in practice for 6 years...)
So anywho, we get home, and then later that day we get voicemail from Dr. Brooks nurse. "Joey needs a head ultrasound done." What?!?!?!?! My husband calls her back to see why on earth our pedi is ordering a head scan on our son.
She tells us it's because Joey had rapid growth with his head circumference. My husband tells her he's going to talk to me about it, then call her back. So I get out the growth charts and start looking them over. According to the charts, Rowan's head actually grew more than Joey's did.
So we're even more confused, so we call back. Davey asks why Joey needs a head ultrasound done if his actually grew less than Rowan's? The nurse tells us that Dr. Brooks also thought that Joey looked "top-heavy." And why didn't Dr. Brooks mention this during the appointment? "Because he knew you were in a hurry and wanted to get out of there." WHAT?!?!?
First of all, we already waited 45 minutes to see the doctor. Second of all, does he think we pack up a 30lb diaper bag, dress, feed, and get 3 babies into their carseats, load them into the van, and then tote all of them up to his office for FUN?? No! We're there because we want him to do his job! To make sure that our children are healthy! But because he thought we were "in a hurry" he failed to mention to us that he thought that our sons brain may be hemorraging or that he may have water on his brain??????
So Davey told the nurse that he needed to talk to me again, and that he'd call her back. So we talked about it, and decided that we'd go ahead and have the head ultrasound done to make sure everything was ok. Even though we were still totally confused on why he needed one in the first place. Keep in mind that while all this is going on, not ONCE did Dr. Brooks call us and try to explain things to us.
So we called, and they set up the appt for us.
Then a few hours later, his receptionist calls.
She informs my husband that Dr. Brooks doesn't appreciate Davey's "tone", and that we were second guessing his opinion. We are no longer welcome at his practice.
HELLO!!! We never even heard your opinion from HIM in the FIRST PLACE!!!
I'm sorry...but wouldn't you question this? As a parent? After a totally normal well-child visit, find out AFTER you have gotten home from your pedi's NURSE that your son needs a head ultrasound?
This is the most absurd thing I have ever heard in my entire life. I was so mad and so upset that I was shaking.
Oh, and another reason they "dismissed" us is because we questioned their billing! Our insurance company told us that the office visits were being coded as "retinal scans." So Davey called and asked them why, and they had no idea why the insurance company was getting that code. That was it. And that was another reason we were dismissed from his practice. Crazy right???
So now our dilemma is that there is not one single doctor in our network that will take the triplets on as patients. When they were born, we called every single pedi in our network, Dr. Brooks was the last one we called, and they accepted us.
So now what are we supposed to do??? We have no pedi for our kids! And I'm so afraid that if we do get close to being accepted, that Dr. Brooks is going to tell this new doctor that we were being rude or something to him, and that's why he dismissed us, and the new doc won't take us on as patients.
I am just so totally floored right now. Is this not the craziest thing you've ever heard??
Aren't you supposed to question your doctor? This is your kids you're talking about- it's your job to make sure they're safe. Doctors aren't right all the time! And when they don't even have the common courtesy to discuss this issue with you in person, during the visit, or even call you after the fact- YEAH! I'm going to have some serious questions!!
The other thing I am so angry about is that during this visit, he second guessed Joey's surgeon!! He was like, "And the surgeon is sure this isn't a hernia? Have she mentioned getting a second opinion from another doctor?" Nice doc. So it's ok for you to question another doctor..but not us, THE PARENTS to???
I also brought up the fact that Dr. Brooks started the babies on solid food at 4 months actual. We went to see the gastro doctor, who specializes in the gut and how it works. When we told him that Dr. Brooks had started them on solids so early, he looked at us like we were crazy and said that we were "being unfair to our babies", that their little digestive systems weren't ready to handle solid foods yet. This is a PERFECT example of why you should question your doctors!!! Who's right? The pedi? Or the gastro doc??
I am so angry and so upset...I don't know what to do.
What would you do???
Take Me Out To The Ballgame!
3 hours ago




31 comments:
Report Dr. B and can you take the trips to K's Dr?
It sounds like that doctor sucks! But, it's still awful to lose a peed when you've had to work to get him in the first place. I'd suggest calling the GI doctor or the surgeon and telling them the situation asking them to refer you. If the referred peed won't take you I'd have the GI doctor call the peed and explain the situation.
oh man that sucks! You know I'm not too happy with my doctor right now either. Of course he didn't fire us, but I have not questioned him as of yet. I don't feel he is very thourouh with my twins. Just last week we went in for a follow up b/c I was told one of my sons had a touch of pneumonia and he rolled his eyes at that. Then he asks if I want to do their 15 months shots. He just kinda sprung that on us and the boys didn't even get mesured just their weight taken. And he doesn't need to see us for 6 months. Everything I have read says that the doctors usually see them at 18 months too. I don't know what to think.
But I do think that the Doctor should at least talk with you himself. I would send a letter to him or something. Is he a parent? If so he should understand.
Oh Kristi, I cannot believe that happened to you!!! I'd be absolutely furious! I love Tan's babies doc...too bad you don't live down south! I hope you find a new and BETTER pedi soon. Don't give up... it may take time but you'll find the perfect fit!
Love, Jenny
I cant comment bc I work with this doctor, however i'm sorry that your dealing with this right now (i'll get ahold of you somehow, via email or something).
Wow, that is awful! Perhaps your insurance company has a rep. who could help you find a peed in your area? Hope you find a new one soon!
wow...i would be livid too. i'm sure u could get help from someone to find a new doc. a lot of insurance companies have people set aside to do all the hunting for you... but maybe you've checked into all of that. you need to report this guy...maybe the better business bureau or somewhere online where u can rate docs... give him all sorts of low ratings. ;-)
i have been "following" your blog for awhile. i found it searching for info on preemies. (i am a mom to a 29 weeker)
i just read your post and i am shocked. this happened to us as well (not by the same doctor). our ped. refused to see us after we questioned her on our son's "diet". she told us to start cereal @ 4 months, a GI doctor and a Nutrionist told us not to because his digestive system was not "ready". she was not happy that we agreed with GI doctor and not her. she told us since we did not want to listen to her she did not want to treat our son. we called several peds. in our network and they all refused to see our son. we contacted our insurance and they called a ped. (with us on the phone) and told the ped. our "situation". the ped. gladly accepted us and i am so glad we made the change because the "new" ped. takes much more time with us and is willing to answer any questions we have.
i know first hand how frustrating it is to be without a ped. i would suggest you contact your insurance company.
I am so sorry. I work in the medical field (14 weeks away from becoming a Physician's Assistant), you should always question your doctors. Doctors need to be questioned, and a good doctor doesn't mind being questioned. Your being a good mom, and with what you and your babies have been through that Doctor should be more sensitive. I wish I knew what to tell you as far as finding a new ped. Some family practice doctors see peds, I don't know if they accept premmies but if your seeing specialists for all the major things you may be able to get by with a family practice MD.
~Elizabeth
34 week GGG
Oh my goodness! I am floored. YOu may not appreciate this comment so my apologies in advance but you may have just lucked out. He sounds like a complete incompetent doctor.
Why won't peds office take on triplets? Can you go to someone that practices family medicine?
We have the rights as parents to ask any and every question about our children's health. We are there only line of defense. Would the NICU have any suggestions?
I would be happy to make a long distance phone call and give that office a piece of my mind :)
((((((BIG HUGS))))))))))))))
Kristi I took Kade to a Dr. In Decatur for a while her name was Dr. Jamie she is in the offices right next to St. Mary's she was very nice kinda silly but seemed to know what she is doing. I can't believe that happened i would be writing a letter or calling the Dr. and letting him know how stupid and unfair he is. Stupid Dr.!!!
Shannon
WHAT?!!! Are you kidding?! That is out of control. That Dr seriously needs to have HIS head examined! That is extreemly unprofessional and rude. I am so sorry that you had a dipshit treat you that way. (((hug)))
I hope you can find a helpful, confident doctor help you and those beautiful kids of yours!
Oh and I know this is a lot of work but once I started taking the kids seperately to the dr I got a lot more help. They actually looked at them individually and treated them as such.
Holy Crap!! i don't know how a doctor (especially a younger one, when they should not be as worn down as older ones) can talk to parnents like that and treat patients like that!!! im not sure what you should do... but there is no way that was acceptable, maybe right a letter to the doctors board and let them know how you were treated.
Good luck and i hope you find a great pedi doc soon
Good Riddance to him! I didnt even know doctors had a choice whether to see you or not. You dont want someone like that either way. You will find someone better :)
Kristi - Maybe it's a good thing he doesn't want the babies as patients anymore. He sounds like quite the quack!! Oh how I wish you lived closer to us. My pedi for my kids is in Dubuque, has two sets of twins herself, and she is just wonderful!! I'm praying you find a pedi that is the right fit for you.
Nancy, IA
Well, it sucks that you don't have a doctor, but obviously you are better off without that guy. I would really, strongly consider a family doctor. I love mine - yeah he is busy and the waits are bad and maybe with really tricky baby issues he needs to get a second opinion, but on the standard every day "I have a question and need help" type things, he is great. He takes more time than the one pedi we saw, he is nicer, and he defers the final say to guess who...the parents. The one pedi I saw was too busy telling me I was a bad mom and my parenting style was "acceptable" to see that she could have really helped me if she had wanted to. Since you already have specialists for the babies various other possible issues, why not go with a family doc and he can consult with the babies specialists if there is a need? Are you able to come to Springfield at all? Try to get some sort of referal this way...there has to be something the insurance can do and Springfield will probably have more options for possible docs than Decatur. What's it matter if you have to have an extra hour in the car, if you have a doctor you can trust? Plus aren't your specialists over this way? Maybe they can get you in with someone.
My thoughts on the issue anyway.
Deana
I personally think it's the receptionist that completely exaggerated to the doctor and he is protecting her. Make an appointment with him and talk to him. I can't believe they do that!
Oh my gosh, I've never heard of such a thing. I would be happy for you to get a new doctor since he sounds sucky, but there are no other pedis that will take your kids? That's crazy! I don't understand why they won't take them. I'd be all sorts of frustrated (and worried!).
I posted a response to your post on the triplet connection. I know how you feel unfortunately. Are you anywhere near Chicago ? I have friends in Chicago with very complicated/medically fragile kids who lover their pediatrician- maybe they can help ?
Lorraine from TC
I am sooo sorry this happened. Some people just don't deserve to be doctors. How could you not want those 3 adorable little miracles. CRAZY!!!!
Let me know if you need anything!
What a jerk!! I wouldn't want him looking at my babies. You should report him!!! I will be praying that ya'll find a GREAT Dr.
Love Ya
Tanna
1) Report him to your state medical licensure board. Just do a google for the agency, and it is probably pretty easy to find on the site. I filed a complaint against a MD who kept trying to give me the same antibiotic which he'd already told me I couldn't take because of interaction with another med I'm on. My state took it seriously and I felt much better.
2) www.ratemeds.com is a good place to share a little and maybe prevent someone else from the bad experience.
3) Apparently it is possible sometimes for insurance to let you see someone out of network if you can show nobody in network is appropriate.
3) Keep reminding yourself that this is not hte kind of care you want. I was rejected by a practice once based on my diagnosis and med list. The doctor would not even meet with me once. It was not good because they were highly recommended, but if they were afraid of my diagnosis I was really glad to be rid of them.
WTF? That is so bizarre. As a point of comparison, we never had a practice say they wouldn't take triplets. I am not sure if we asked elsewhere, but ours never made an issue of it. Also, they suggested that we schedule appointments for the first slot after the lunch break, so that we won't have to wait, and so our triplets won't have to be around their other patients. Hope you can find a place like the one we use...
Does that doctor work in the St. Mary's or the DMH network? Contact the president or board of directors of his hospital and explain in detail how badly you were treated. His superiors need to know that he is not treating patients well. If you can get into a family physician, they are usually very good about referring and respecting the opinions of specialists.
I live in the area, and I am going to DEFINITELY spread the word about your experience.
I will be keeping your family in my prayers. What a worry.
I just can't beleive that any doctor would be so unprofessional. Your first step is to contact your insurance company and make them do the leg work for you. They may even assign a person to handle your case for you, that is what they did for me. See they don't want to get sued so they will handle you like you are already a cracked egg. The doctor on the other had needs to be reported not only to your states medical board but also to your insurance company and the hospital that he works out of. You may want to call in the media if it starts to get desperate, nothing pursues people like going public. I had to threaten to walk through the doors with my attorney before anyone would take me seriously. This is your kids and don't take the BS from them. You and your husband are all that your kids have to stand up for there health. I will be thinking of you and hoping that some kind angelic individual will take your family under their wing and make this mess better.
I just can't beleive that any doctor would be so unprofessional. Your first step is to contact your insurance company and make them do the leg work for you. They may even assign a person to handle your case for you, that is what they did for me. See they don't want to get sued so they will handle you like you are already a cracked egg. The doctor on the other had needs to be reported not only to your states medical board but also to your insurance company and the hospital that he works out of. You may want to call in the media if it starts to get desperate, nothing pursues people like going public. I had to threaten to walk through the doors with my attorney before anyone would take me seriously. This is your kids and don't take the BS from them. You and your husband are all that your kids have to stand up for there health. I will be thinking of you and hoping that some kind angelic individual will take your family under their wing and make this mess better.
My first instinct is that the doctor is not capable of handling your babies. Maybe it's his inexperience that he's trying to disguise as your problem?
Whatever the case, I would definitely reach out to the insurance company. I'd file a complaint and I'd also see about filing a complaint with the American Medical Association and the American Association of Pediatrics. I don't know if they take complaints, but I'd sure as heck try. I'd probably also contact the local news channels and tell them your story. Tell them that you've got THREE babies that were born THREE months prematurely and the doctor has stopped seeing them - after a preliminary examination that could indicate severe medical problems down the road. So help me God, I'd get that story on Oprah.
This guy sounds terribly unprofessional and unsympathetic. To cut you off and leave you hanging like that?? UN-^&^$*%-BELIEVABLE.
Best of luck with everything and with your beautiful babies.
Wow...that doctor is INSANE! I read of your crazy doctor from another blog and came to read about it.
You can't question the doctor's billing? Uhh...he's probably commiting insurance fraud, then. There is no reason to bill regular visits as anything other than what they are...unless he gets paid more for coding them as something else. I would definitely contact your insurance company and make them aware of what he's doing. All the insurance company sees is a numerical diagnosis/procedure code and pays according to that. The charge for a retinal scan has got to be FAR more than for say, an ear infection.
And, uh...his rules are rediculous! A "three strikes" rule? Give me a break! I would report him to as many agencies as possible so he's no longer doing this to other patients.
Also, by calling your insurance company and relaying your story, they can probably get you in with another provider. Good luck!
Send out the alarm, this guy's a crackpot! As a kid I had a dentist bill my parents just after she had billed Medicaid for the same amount of dough. We reported her and warned others. I now have a dentist who means the world to me! Good to hear you got a good one now! God's got your back!
What an awful doctor! I hope you are able to find a new (and better!) one soon. I can't believe he didn't address his concerns during the visit and instead had the receptionist call! And out of curiosity, why do some doctors not take triplets as new patients?
Post a Comment